Shipping & Returns
Fast, reliable delivery and hassle-free returns — tracked every step of the way, backed by a 30-day money-back guarantee.
Delivery Time
Standard arrives in 3–5 business days. Need it sooner? Express delivers in 1–2 days.
Shipping Coverage
We ship across Nigeria, Kenya, Cameroon & the United Kingdom — with more regions on request.
Order Processing
Orders are picked, packed & dispatched within 1–2 business days of confirmation.
Live Tracking
A tracking number is emailed the moment your order ships — follow it from your dashboard.
Trusted Partners
Delivered by vetted national couriers with insured, signature-tracked handling.
Customer Support
Real people, ready to help with delivery, address changes & returns — any business day.
From cart to your doorstep
Every order moves through six tracked milestones. Here's exactly what happens after you check out.
Order Placed
We receive your order and confirm payment instantly.
Processing
Your items are verified and prepared by our team.
Packed
Securely boxed and sealed, ready for dispatch.
Shipped
Handed to our courier — tracking number emailed.
In Transit
On the move — follow live updates anytime.
Delivered
Safely in your hands. Enjoy your wellness journey.
Choose how fast you need it
Transparent pricing, no surprises at checkout. Free shipping unlocks automatically on qualifying orders.
Standard Shipping
Reliable everyday delivery for non-urgent orders.
Express Shipping
Priority handling and accelerated transit.
Free Shipping
Automatically applied on orders over ₦70,000.
Shipping Locations
We currently ship to the following countries:
Don't see your country? Contact us for international shipping options.
Order Processing
What you can expect after you place an order:
- Orders are processed within 1–2 business days
- You'll receive a tracking number via email once your order ships
- Orders placed on weekends or holidays will be processed the next business day
- Track your order anytime from your account dashboard
Track every order in real time
Tracking activates the moment your parcel is collected by the courier. Look out for your tracking email, or check progress instantly from your account dashboard.
Shop with total confidence
We want you to be completely satisfied. Return most items within 30 days of delivery for a full refund.
30-Day Return Policy
If you're not happy with your purchase, you can return most items within 30 days of delivery for a full refund.
Eligible for return
- ✓ Unopened products in original packaging
- ✓ Damaged or defective items (opened or unopened)
- ✓ Wrong items received
Non-Returnable Items
For health and safety reasons, a few items can't be returned unless they arrive defective.
The following cannot be returned
- ✗ Opened supplements (unless defective)
- ✗ Items purchased more than 30 days ago
- ✗ Gift cards
- ✗ Sale or clearance items (unless defective)
How to return an item
Contact Us
Email us at returns@startwinstore.com or call our customer service
Get Return Authorization
We'll provide you with a return authorization number and instructions
Ship the Item
Pack the item securely and ship it back to us
Receive Your Refund
Once we receive and inspect the item, we'll process your refund within 5–7 business days
Refund Method
Refunds are issued to your original payment method:
Credit / Debit Card
5–10 business days
Bank Transfer
3–5 business days
Store Credit
Instant (if requested)
Frequently Asked Questions
Yes! We currently ship to Nigeria, Kenya, Cameroon, and the United Kingdom. Contact us for other international destinations.
Once your order ships, you'll receive a tracking number via email. You can also track your order from your account dashboard.
Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Contact us within 24 hours of placing your order. If it hasn't shipped yet, we can update the address.
For defective or wrong items, we cover return shipping. For other returns, the customer is responsible for return shipping costs.
Still have questions?
Our customer support team is ready to assist with delivery, tracking, and returns.