Terms & Conditions
The agreement that governs your use of Startwins Store. Written to be clear, fair, and transparent — so you always know where you stand.
At a glance
Purpose
These terms set the rules for browsing, ordering, and buying on our store.
Your responsibilities
Keep your account accurate and secure, and provide correct order details.
Our responsibilities
Process payments securely and handle returns under a clear 30-day policy.
Key highlights
Secure checkout, fair refunds, and protected intellectual property.
Agreement & eligibility
Acceptance of Terms
By accessing and using Startwins Store ("the Website"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms and Conditions, please do not use this Website.
These Terms and Conditions apply to all visitors, users, and others who access or use the Website. By using the Website, you represent that you are at least 18 years of age or have the consent of a parent or guardian.
Registration & security
User Accounts
To access certain features of the Website, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete.
Availability & accuracy
Products and Services
All products and services offered on the Website are subject to availability. We reserve the right to:
- Limit quantities of products available for purchase
- Discontinue any product at any time
- Refuse service to anyone for any reason
- Modify product descriptions, prices, and availability without notice
Note
Product images are for illustrative purposes only. Actual products may vary slightly in appearance. We make every effort to display colors and images accurately, but we cannot guarantee that your device's display will accurately reflect the actual product color.
Pricing & processing
Orders and Payment
By placing an order, you agree to:
- Provide current, complete, and accurate purchase information
- Pay all charges at the prices in effect when your order is placed
- Pay applicable taxes and shipping fees
We reserve the right to refuse or cancel any order for any reason, including:
- Product availability
- Errors in product or pricing information
- Suspected fraudulent transactions
- Orders that violate our Terms and Conditions
All payments are processed securely through our trusted payment partners (Paystack, Kora, Stripe). We do not store your full payment card details on our servers.
Fulfilment & risk
Shipping and Delivery
We ship to Nigeria, Kenya, Cameroon, and the United Kingdom. Shipping fees and delivery times vary by location and are displayed during checkout.
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by:
- Customs clearance procedures
- Weather conditions
- Carrier delays
- Incorrect shipping information provided by the customer
Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
30-day return policy
Returns and Refunds
We offer a 30-day return policy for unopened products in their original packaging. To be eligible for a return:
- Products must be unused and in the same condition as received
- Products must be in original packaging with all tags attached
- Return must be initiated within 30 days of delivery
- Proof of purchase is required
Certain products are non-returnable:
- Opened or used supplements
- Products without original packaging
- Sale or clearance items (unless defective)
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
Ownership & usage
Intellectual Property
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Startwins Store and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on our Website without our prior written consent.
Legal limitations
Limitation of Liability
To the fullest extent permitted by law, Startwins Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use the Website
- Any unauthorized access to or use of our servers
- Any interruption or cessation of transmission to or from the Website
- Any bugs, viruses, or the like that may be transmitted through the Website
- Any errors or omissions in any content
Important
Our total liability to you for all claims arising from or related to the Website shall not exceed the amount you paid us in the twelve (12) months prior to the action giving rise to liability.
Revisions & updates
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
We encourage you to review these Terms and Conditions periodically. The "Last Updated" date at the top of this page indicates when these Terms were last revised.
Revision history
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January 28, 2026 Current
Initial publication and effective date of these Terms & Conditions.
Reach our legal team
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
By using StartWin Store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
This agreement takes effect the moment you access or use our Website.
Related policies
Have a legal question?
Our team is happy to clarify any clause or help with inquiries about these terms, your orders, or your account.